PRIVACY POLICY
The following websites are owned and operated by the Propane Gas Association
of Canada (PGAC):
www.propanegas.ca
www.pgac.ca
www.lpgerc.ca
www.propaneconversion.ca
www.propaneservices.ca
By using these websites, you agree to the following privacy policy.
The Propane Gas Association of Canada (PGAC) and its affiliates, the Propane
Training Institute (P•T•I) and the LPG Emergency Response Corporation (LPGERC),
are committed to maintaining the accuracy, security, and confidentiality of your
personal information in accordance with applicable legislation. All personal
information collected by the PGAC and its affiliates via PGAC websites, or
otherwise, is done so in accordance with the following privacy policy. Usage of
PGAC websites, or materials on websites owned and operated by the PGAC, are
conditional upon you agreeing to be bound by this privacy policy.
Use of the e-mail addresses or forms provided on the PGAC websites are at the
user’s own risk. The PGAC is not responsible, or liable for, any communication
that may be lost, intercepted, or altered. The PGAC is not liable for any
damages related to communications to or from its websites.
What is Personal Information?
For the purposes of this privacy policy, “Personal Information” means
information about an identifiable individual. Personal information does not
include the name, title, business address, or telephone number of an employee,
of an organization when used for business communications, or information
publicly available in a telephone directory.
The PGAC collects information from individuals or firms themselves. The PGAC
will not otherwise collect or monitor any personal information without consent.
When information is submitted on PGAC websites, the PGAC asks for an email
address and collects an Internet Protocol (IP) number, which indicates the
server through which a computer is accessing the internet. The PGAC collects
this information in order to communicate with an individual or firm and verify
any details provided.
What Information is Collected by the PGAC?
In general, the PGAC collects, uses, and discloses Personal Information about
its members and service providers in order to serve the needs of the Association
membership. The PGAC does not collect any personal information about visitors to
its websites other than that which is specifically and knowingly provided. That
personal information will not be transferred to any third-party unless otherwise
stated at the time of collection. Personal information is only obtained online
if you supply it voluntarily, usually through contacting the PGAC via e-mail,
filling out and submitting a form, or registering for services. You are not
required to supply personal information to view the contents of PGAC websites.
Specifically, websites owned by the PGAC may collect three different types of
information:
Personal Information - Certain forms and processes available on PGAC websites
are used to collect personal information, such as “Become a Member,” “Propane
Services Directory Enrollment,” “Register for National Conference”, etc. Any
personally-identifiable data about customers, or website visitors, is stored
securely and used only for the purpose for which it is provided.
Browsing Information - Information on how you visit PGAC websites may be
collected and stored. This information may include the length of your visit,
date, and time of visit, the pages you looked at, etc. It doesn't include any
personal information. This data is used to help the PGAC better design its
websites.
Passive Information - Portions of PGAC websites may use "cookie" technology to
better tailor the websites to your needs. A cookie is a small file that resides
in your temporary folder. It is PGAC policy to use these cookies only for the
duration of your Internet Explorer session. The information stored tends to be
used for login procedures (if applicable) or to support Browsing Information.
When and How Does the PGAC Obtain Your Consent?
Except when otherwise permitted, or required by law, the PGAC obtains consent
prior to collecting, using, or disclosing Personal Information. Consent may be
provided to the PGAC verbally or in writing. The PGAC will obtain express
consent as often as possible. Consent may also be inherent to the circumstances
such as in the case when “online” forms are filled out and submitted to the
PGAC.
By providing the PGAC with personal information, you consent to the collection,
use, and disclosure of that information as described in this Privacy Policy, as
amended from time to time, or as described at or before the time of collection,
use, or disclosure, as the case may be.
How Does the PGAC Use Your Personal Information?
Your personal information is used primarily as contact data through
communication channels such as e-mail, phone, fax, and standard mail. It
provides the PGAC with the ability to contact you via different methods of
communication. The PGAC may, from time to time, contact an email address, or
other address provided to the PGAC, in order to obtain current information about
your business, provide you with updated information about PGAC websites, or
provide you with other information about PGAC products and services which may be
of interest to you.
The information provided to the PGAC – such as name, address, etc. – allows the
PGAC to inform individuals and firms about events and activities and to notify
you of issues, events, or special offers which may be of interest. By becoming a
member, enrolling in the Propane Services Directory, or by requesting
information or registering for events or courses offered by the PGAC, you are
giving the PGAC permission to contact you by way of the information you provide.
All PGAC members, and all listings in the Propane Services Directory, will be
contacted a minimum of once per year to verify their membership and/or listing.
The PGAC may use software to collect and maintain statistics relating to the
number of visits to its websites, dates and pages visited, referring website
addresses, types of browsers used, and domain name or Internet protocol address
of the originator. We make no attempt to link any addresses with the identity of
individuals visiting PGAC websites. This information is kept strictly
confidential and is used for internal purposes only.
Personal information disclosed to the PGAC for the purpose of a Propane Services
Directory listing, will be used to create a database record and make the
directory listing accessible on the PGAC website. All listings agree for the
PGAC to contact them with information about products and services which may be
of interest, and the continued use of the website indicates an agreement with
any future changes in the PGAC privacy policy.
To Whom does the PGAC Provide Your Personal Information?
Personal information may be shared with PGAC agents or contractors in connection
with services that they perform for the PGAC. Written agreements with such
agents and contractors ensure that personal information can only be used for the
purposes for which it was shared with the PGAC, and that agents or contractors
handle the personal information in accordance with this Statement.
Where permitted or required by law, the PGAC may collect, use, or disclose your
personal information without your consent, for example, to comply with a legally-
permitted inquiry by a government agency, or to comply with a court order.
The PGAC does not resell private information to third-party corporations.
How Does the PGAC Protect Your Personal Information?
The PGAC takes all reasonable steps to secure the data in PGAC records using
methods that are appropriate to the sensitivity of the information. The PGAC
uses these methods to protect your personal information against theft, loss or
unauthorized access, use, modification, disclosure, or disposal. The PGAC
recommends that you use security features built into your Internet Browser as
well as maintaining the latest updates. Electronically submitted data is not
guaranteed to be completely secure, and the PGAC makes no warranties as to the
security of any personal information submitted online, which is done at the
user’s own risk.
How Can You Update or Remove Your Information?
It is important that the Personal Information held by the PGAC about you is
accurate and current. The PGAC asks that you keep the PGAC informed of changes
to your Personal Information. Upon written request, the PGAC will provide access
to your Personal Information, subject to certain exceptions, as provided by the
applicable legislation. If there are any errors or omissions in your Personal
Information, please advise the PGAC in writing and the PGAC will make the
corrections within a reasonable timeframe, where appropriate.
In some circumstances you can withdraw your consent to the collection, use, or
disclosure of your Personal Information. However, the withdrawal of your consent
may impact the PGAC’s ability to serve you and to maintain a relationship with
you.
If you want to review, verify, correct, or withdraw your Personal Information,
please contact the PGAC using the contact information set out below or for
specific changes to:
Propane Services Directory – to submit any changes or withdrawals to a listing,
please submit the applicable on-line form provided on the website.
Membership Information – if you have a username and password, it can be changed
through the member’s side of the PGAC (www.propanegas.ca) website.
Alternatively, you can contact Member Services to update or remove information.
Privacy and Other Websites
Certain links on this PGAC websites lead to websites maintained by independent
parties over whom the PGAC has no control. The PGAC makes no representation as
to the accuracy, or any other aspect, of the information contained on such
websites, and is not responsible for the conduct of companies linked to PGAC
websites. The existence of a link does not constitute approval or endorsement by
the PGAC of the linked website, which is provided as a convenience only.
Changes to the Privacy Policy
The PGAC reserves the right to change its Privacy Policy at any time by posting
an updated version of the policy on PGAC website. The amended Privacy Policy
will apply whether or not the PGAC has given specific notice of any change.
Contacting the PGAC
If you have concerns regarding the PGAC’s Privacy Policy or the security of your
personal information, please send your concern to:
Propane Gas Association of Canada
#800, 717 – 7th Avenue SW
Calgary, AB T2P 0Z3
Phone: 403-543-6500
Fax: 403-543-6508